Customer
Service Perspective™
Keeping
your customers satisfied is essential to building a successful,
growing business. While many companies work hard to increase sales,
they may overlook the importance of doing the little things that
keep customers happy and buying more. It is often easier to accelerate
your business by cultivating the customers you already have rather
than having to constantly attract new customers.
If it is true that happy customers buy more, then your business will benefit tremendously from incorporating Profiles Customer Service Perspective. As an investment in your human capital, the CSP can have a significantly positive impact on your bottom line.
Customer Service Perspective identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service.
Customer Service Perspective measures the behavioral characteristics of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility as well as Proficiencies in Vocabulary and Mathematics. It also measures the Percentage of Agreement with your company's Customer Service Policies and Attitudes.
Customer Service Perspective has three types of reports:
The
CSP Placement Report
A Job Match Percentage that tells you how well job candidates
measure up to your customer service standards and the degree of
alignment between their customer service perspective and the specific
expectations of your company.
The placement report also has "Considerations for Interviewing." Whenever a job candidateís score misses your customized Job Match Pattern, his or her report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the companyís customer service position and effectively communicates the companyís expectations and policies.
The
CSP Coaching Report
Identifies the areas where individualized training and coaching will effectively
instill the customer service attitudes you want in all of your employees.
The
CSP Individual Report
Helps employees increase their awareness of their customer service
skills or lack thereof. It is a tool to help them become better
employees and deliver the kind of customer service that contributes
to the success of your business.
Customer Service Perspective deserves to be an important part of your companyís people development initiative. It will enhance your companyís reputation, productivity, profitability, and future.
Top of page | Profile Products | Contact Janus